Support

You'll talk to someone who flies.

TandemHQ is built and supported with active tandem paragliding pilots and the schools they fly for — so support understands the season you're in, not just the software.

Email

Primary channel

The fastest way to reach us. We read every message ourselves.

info@marakuja-tech.com

Typical first reply: under 12 hours on weekdays, under 24 hours on weekends.

Founder cohort Discord

Cohort members only

Active TandemHQ subscribers get an invite to our private Discord. That's where roadmap drops first, bug triage happens in public, and pilots share invoicing templates.

Invite link is sent in the welcome email after your first successful payment.

Billing & subscriptions

Manage your subscription, change plans, update card, or download invoices from your account page.

Go to /account →

All payments are processed by Stripe on behalf of MARAKUJA, športne storitve, d.o.o. (Slovenian VAT SI49790269).

App not working?

Before emailing, please include:

Device + OS version (iPhone 15 Pro, iOS 19.2)
App version (Settings → About)
What you tried to do and what happened instead
Screenshot if visible

Refunds

Subscribed on the web? Email us and we'll sort it out — cancelling always stops the next charge, and your data stays readable and exportable. Subscribed inside the iOS app? Refunds for App Store purchases are handled by Apple through your Apple Account.

Looking for documentation?

Common questions are answered in our help center.

Browse /help →